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Frequently Asked Questions

Get fast answers to your most pressing questions.

General

Why isn't my button showing up?

Make sure you've enabled your button by looking for the "Enabled" checkbox. It will have a blueish background when it is checked.

What does upcoming post mean?

One feature of Campsite is the ability to select an upcoming post for a link. What this means is that when you post something new to Instagram, it will automatically be assigned to your Campsite link. This is handy for when you want to create a link in Campsite with an image before you've posted to Instagram.

Can I upload my own images for my links?

We are considering adding this feature as part of our next release. (Mid-Late Spring 2018)

My Instagram images aren't showing up / Instagram access token error

At any point Instagram can revoke the token they give us that we use to get your photos. To get a new token you'll have to logout and then log back in to Campsite.

Account

Why do I have to login with my Instagram account?

Instagram's policies require that we get explicit permission from you to show your images in our widgets. The first step in setting up an account with us would be to authorize the Campsite application to have access to your Instagram account.

How much will your service cost when you are out of BETA?

Every feature that is currently offered will always be free. A pro plan will have more features at a TBD rate and date.

How do I manage multiple Instagram accounts?

If you are looking to manage multiple Instagram accounts with Campsite you'll have to be logged in on Instagram before logging in on Campsite. We don't currently support multiple Instagram accounts per Campsite account.

I've logged into the wrong account, how do I logout?

If you've accidentally logged into the wrong account. Use this link to logout. When logging in, make sure you've logged into the correct account on Instagram.

Don't see an answer to your question? Contact us.