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Frequently Asked Questions

Get fast answers to your most pressing questions.

What is Campsite?

Campsite started as a solution to the one link issue on Instagram (commonly referred to as your bio link or website). Think of Campsite as a landing page for your social accounts. Campsite can be used on any social platform where you want to share all the links for your brand.

Plans & Pricing

How much do your plans cost?

Campsite offers a Pro plan that cost $7 per month. View pricing and feature details here.

How do I upgrade or downgrade my account plan?

When logged in, click on 'Change Plan' in the navigation under the account option at the top of the page. If you're on mobile, you'll have to open the menu first using the hamburger icon.

Do I lose my old profile link when I add a subdomain?

Nope! When you add a subdomain, it will be in additon to the campsite link using your username.

General

What does upcoming post mean?

One feature of Campsite is the ability to select an upcoming post for a link. What this means is that when you post something new to Instagram, it will automatically be assigned to your Campsite link. This is handy for when you want to create a link in Campsite with an image before you've posted to Instagram.

Can I upload my own images for my links?

Yes! You can upload your own images on our Pro plan, which is available for $7 a month. View more here.

Errors / Issues

Why aren't my links showing up?

Make sure you've enabled your button by looking for the "Enabled" toggle in the bottom left corner of your link. It will have a blueish/green background when it is checked.

When I click my link on Instagram it says it isn't available

When you try and open your Campsite link on Instagram do you receive an error like below?

Instagram error

Instagram forces all traffic from its app browser through it's own servers, called a proxy. We're not sure exactly why this fails randomly, but you would be seeing error from Campsite if our site was causing the issue.

The error appears to resolve itself and only effects the current device you're using. You can reach out to Instagram and report an issue to help us get a response from them: https://help.instagram.com/381579045265733?helpref=page_content

My Instagram images aren't showing up / Instagram access token error / Re-authorize Instagram

At any point Instagram can revoke the token they give us that we use to get your photos. To get a new token you'll have to re-authorize Instagram on your Campsite settings page. Under the connected accounts you can click "Re-authorize". Make sure to head to Instagram first to see what account you're logged in as before authorizing.

My custom meta tags aren't correct on Facebook

If you're wondering why the Facebook preview of your Campsite isn't up to date, it may be because Facebook needs to be told to re-fetch your updated information. That can be done on the Facebook sharing debugger. After entering your Campsite URL, select the "Scrape Again" button to update.

Account

I don't have a password. How do I login?

If you created an account before 5/31/18, you signed up with Instagram. Use the Sign in with Instagram button on the login page. Otherwise you could have signed up with Google, which also has a button to sign in with.

How do I manage multiple Campsite accounts?

Our Pro account offers the ability to manage multiple Campsites without having to create separate accounts. Otherwise, you'll have to be logged in and out for each account you'd like to manage.

I've logged into the wrong account with the 'Sign in with Instagram' button, how do I logout?

If you've accidentally logged into the wrong account, use this link to logout. When logging in, make sure you've logged into the correct account on Instagram before logging in on Campsite.

How do I delete my Campsite account?

If you're no longer interested in having a Campsite account, we offer the ability to remove it. Go to the account page, scroll to the bottom, and select the "Delete Account" button.

Don't see an answer to your question? Contact us.