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Frequently Asked Questions

Get fast answers to your most pressing questions.

What is Campsite?

Campsite started as a solution to the one link issue on Instagram (commonly referred to as your bio link or website). Think of Campsite as a landing page for your social accounts. Campsite can be used on any social platform where you want to share all the links for your brand.

Plans & Pricing

How much do your plans cost?

Campsite offers a Pro plan that cost $7 per month. View more details here.

How do I upgrade or downgrade my account plan?

When logged in, click on 'Pro' in the navigation at the top of the page. If you're on mobile, you'll have to open the menu first.

Do I lose my old profile link when I add a subdomain?

Nope! When you add a subdomain, it will be in additon to the campsite link using your username.

General

Why isn't my button showing up?

Make sure you've enabled your button by looking for the "Enabled" toggle in the bottom left corner of your link. It will have a blueish background when it is checked.

What does upcoming post mean?

One feature of Campsite is the ability to select an upcoming post for a link. What this means is that when you post something new to Instagram, it will automatically be assigned to your Campsite link. This is handy for when you want to create a link in Campsite with an image before you've posted to Instagram.

Can I upload my own images for my links?

Yes! You can upload your own images on our Pro plan, which is available for $7 a month.

My Instagram images aren't showing up / Instagram access token error

At any point Instagram can revoke the token they give us that we use to get your photos. To get a new token you'll have to re-authorize Instagram on your Campsite settings page.

Account

I don't have a password. How do I login?

If you created an account before 5/31/18, you signed up with Instagram. Use the Sign in with Instagram button on the login page.

How do I manage multiple Campsite accounts?

Our Pro account offers the ability to manage multiple Campsites without having to create separate accounts. Otherwise you'll have to be logged in and out for each one.

I've logged into the wrong account with the 'Sign in with Instagram' button, how do I logout?

If you've accidentally logged into the wrong account, use this link to logout. When logging in, make sure you've logged into the correct account on Instagram before logging in on Campsite.

Don't see an answer to your question? Contact us.