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Frequently Asked Questions

Get fast answers to your most pressing questions.

Plans & Pricing

How much do your plans cost?

Campsite offers a Pro plan that cost $7 per month. View more details here.

How do I upgrade or downgrade my account plan?

When logged in, click on 'Pro' in the navigation at the top of the page. If you're on mobile, you'll have to open the menu first.

Do I lose my old profile link when I add a subdomain?

Nope! When you add a subdomain, it will be in additon to the campsite link using your username.

General

Why isn't my button showing up?

Make sure you've enabled your button by looking for the "Enabled" checkbox. It will have a blueish background when it is checked.

What does upcoming post mean?

One feature of Campsite is the ability to select an upcoming post for a link. What this means is that when you post something new to Instagram, it will automatically be assigned to your Campsite link. This is handy for when you want to create a link in Campsite with an image before you've posted to Instagram.

Can I upload my own images for my links?

We are considering adding this feature as part of our next release. (Late Spring 2018)

My Instagram images aren't showing up / Instagram access token error

At any point Instagram can revoke the token they give us that we use to get your photos. To get a new token you'll have to re-authorize Instagram on your Campsite account page.

Account

I don't have a password. How do I login?

If you created an account before 5/31/18 you signed up with Instagram. Use the Login with Instagram button on the login page

How do I manage multiple accounts?

If you are looking to manage multiple accounts with Campsite you'll have to be logged in and out for each one. We don't currently support management of multiple accounts.

I've logged into the wrong account, how do I logout?

If you've accidentally logged into the wrong account. Use this link to logout. When logging in, make sure you've logged into the correct account on Instagram.

Don't see an answer to your question? Contact us.